Help & Information
Frequently Asked Questions
Everything you need to know about staying at Nusa retreat.
Check-in & Check-out
What are the check-in and check-out times?
Check-in is from 3:00 PM and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request.
Is early check-in or late check-out available?
Yes, subject to availability. Please contact us in advance to arrange early check-in or late check-out. Additional charges may apply.
Amenities & Facilities
Is WiFi available and is it free?
Yes, free high-speed WiFi is available throughout the property for all guests.
Do you provide toiletries and towels?
Yes, we provide fresh towels, bed linens, and basic toiletries including shampoo, soap, and toilet paper.
Policies
Are pets allowed?
Pets are not allowed at this property. Service animals are welcome with proper documentation.
Is smoking allowed?
This is a non-smoking property. Smoking is only permitted in designated outdoor areas.
Location & Access
How do I get to the property from the airport?
The property is 30 minutes from the airport by car. You can take a taxi, use ride-sharing services, or we can arrange airport transfer for you.
What are the nearby attractions?
The property is close to beaches, restaurants, shopping areas, and local attractions. We can provide you with a detailed guide upon arrival.
Parking & Transport
Is parking available?
Yes, free private parking is available on-site for all guests. No reservation is needed.
Payment & Booking
What payment methods do you accept?
We accept all major credit cards, debit cards, and bank transfers. Payment is typically required at the time of booking or upon arrival.
Food & Dining
Is breakfast included?
Breakfast is not included in the standard rate but can be added for an additional fee. Please let us know if you'd like to add breakfast to your booking.
Is there a kitchen available for guest use?
Yes, each unit has a fully equipped kitchen with cooking facilities, refrigerator, and basic cookware.
Still have questions?
We're here to help! Reach out to us anytime.
